FAQs
Standard: Free shipping within 5-17 days, depending on the location of the customer.
HANDLING
All products are usually shipped from our warehouse within 1 working day and all products have a tracking system. We pack the products properly so that there are no injuries during transport.
Jackpot Deal will not be held liable if delays occur due to the transport company or the package is sent to the wrong place. Therefore, BE SURE you are providing the correct information!
TRACKING YOUR ORDER - TRACK YOUR SHIPMENT
Please click here to suggest tracking your order.
14 DAY MONEY BACK GUARANTEE
Jackpot-Deal will refund you within 14 days if there is a problem with your product and it is not possible to deliver to the recipient.
REFUNDS AND REFUNDS
Jackpot-Deal offers a full return on our products if they are returned in their original unused form, including packaging. Refunds will be deducted from the actual shipping costs incurred for both shipping and return. In order to return our product, the customer must pay all shipping and customs costs. If you would like to return your product, please email us at info@jackpot-deal.com
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Do I need an account to subscribe?
No, you can also book as a guest. However, if you have an account with us, there are some benefits:
Fast buying process
You can easily view the status of your order and order history
Receive notifications detailing our new products and offerings.
What payment system do you accept?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX). All you need to make a purchase is a bank card.
Are there exchange rates?
All our transactions are based in EUR. If your credit card is based in another currency, the total amount of your order will be calculated according to the exchange rate on the day the card issuer processed the transaction.
How can I set a mailing address?
Our entire payment system is in english. Just fill in all the boxes when making a purchase and make sure you have entered your contacts and addresses 100% correctly.
Can I change my mailing address after placing my order?
Please note that your mailing address cannot be changed after processing or sending your order. Therefore, be sure to enter the address where you will definitely receive it - even if there may be an unexpected delay such as the second and third waves of COVID-19.
How long does it take to ship and how can I track my package?
Delivery time depends on location. You will receive a tracking code in your email within few business days. We are not responsible for delays caused by the customs department of your country.
When the parcel arrives in your countrey, the local post office will send you a notification to the mailbox by letter, SMS or e-mail how you will receive your parcel (post office or parcel machine). So if you see from the tracking that the parcel is present, but there is no notification within a few days, check it with your local postal service.
What if my order is missing items?
If anything is still missing or there are problems, please contact us immediately at info@jackpot-deal.com.
It States That My Order Has Been Delivered?
If you get a message saying your order has been delivered but there is nothing in your mailbox, then your package most likely has been delivered to your local post office. Please contact your local Post Office and give them your tracking number.
If you still have questions, please contact us directly at info@jackpot-deal.com